Effective Date: 12-June-2026
At SRMN E Market Place, operated by SRMN GLOBAL PRIVATE LIMITED we are committed to maintaining transparency, fairness, and customer satisfaction. This Dispute Resolution Policy outlines the procedures for addressing complaints, disputes, and concerns related to orders, payments, deliveries, refunds, exchanges, and services offered through our platform.
1. Mutual Cooperation
Customers and the Company are expected to communicate respectfully and cooperate in resolving any issue.
Customers may be required to provide:
- Order details
- Payment receipts
- Screenshots
- Product images/videos
- Delivery records
- Any other supporting documents required for investigation
Failure to provide requested information may delay or affect the resolution process.
2. Complaint Resolution Process
- Complaints must be reported within the applicable return, refund, or warranty period.
- Upon receiving a complaint, SRMN E Market Place will review the matter and may contact the customer for verification.
- Resolution timelines may vary depending on the nature of the issue, product category, vendor response, courier investigation, or other relevant factors.
- The Company will make reasonable efforts to resolve complaints in a fair and timely manner.
3. Refunds and Compensation
Where a claim is verified and approved under applicable policies:
- The customer may be eligible for a refund, replacement, exchange, or other remedy as determined by the Company.
- Refunds, if approved, shall generally be limited to the amount paid by the customer for the affected product or service.
Except as required by applicable law, SRMN GLOBAL PRIVATE LIMITED shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of profits
- Business interruption
- Emotional distress
- Third-party claims
4. Fraud Prevention and Misuse
SRMN Global Pvt. Ltd. reserves the right to reject, suspend, cancel, or investigate any request involving:
- False or misleading claims
- Abuse of refund, return, or exchange policies
- Fraudulent transactions
- Suspicious payment activities
- Unlawful, abusive, or threatening conduct
Such actions may result in account suspension, order cancellation, refusal of service, or legal action where applicable.
5. Legal Jurisdiction
The Company encourages all disputes to be resolved amicably through customer support and mutual communication.
If a dispute cannot be resolved through internal resolution procedures, it shall be subject to the jurisdiction of the competent courts located in Bijnor, Uttar Pradesh, India, unless otherwise required by applicable law.
6. Policy Updates
SRMN GLOBAL PRIVATE LIMITED. reserves the right to modify, update, or revise this Policy at any time without prior notice.
Customers are encouraged to review this Policy periodically. Continued use of the platform after any changes constitutes acceptance of the revised Policy.
7. Contact Information
For dispute resolution, complaints, or support requests, please contact:
SRMN E Market Place
Email: support@srmn.in
Website: https://srmn.co.in
