FAQ
FAQ – SRMN Marketplace
Frequently Asked Questions (FAQs)
Welcome to SRMN Marketplace – your trusted online shopping platform for Electronics, Kitchen Products, Fashion, Home Essentials, Office Supplies, and Daily Use Products across India.
1. What is SRMN Marketplace?
SRMN Marketplace is an Indian e-commerce platform operated by SRMN Global Private Limited that allows customers to purchase quality products online at affordable prices with secure payment systems and reliable delivery services across India. Our platform also supports digital services, customer assistance, and business solutions through trusted service partners and CSC support facilities.
2. Is SRMN Marketplace a registered company?
Yes. SRMN Marketplace is operated by SRMN Global Private Limited, a legally registered company in India.Company Details:
• Company Name: SRMN Global Private Limited
• CIN Number: U47912UP2025PTC234173
• GST Number: 09ABRCS5152Q1ZB
• ISO Certification: ISO 9001:2015 Certified Company
3. How can I place an order?
You can place an order by visiting SRMN Marketplace, selecting your desired products, adding them to your cart, and completing the checkout process using secure payment options or Cash on Delivery where available.
4. Do I need an account to shop?
No, guest checkout may be available. However, creating an account helps you:
• Track orders
• Save addresses
• View order history
• Get special offers and updates
5. What payment methods are accepted?
We accept secure online payments including:
• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (selected products/locations)
6. Is my payment secure?
Yes. SRMN Marketplace uses secure payment gateways and encrypted systems to protect customer transactions and personal information.
7. How long does delivery take?
Delivery timelines generally range from 2 to 7 business days depending on product availability and delivery location. Remote areas may require additional time.
8. Can I track my order?
Yes. Once your order is shipped, tracking details will be shared through SMS, email, or your account dashboard.
9. What is your return policy?
Customers can request returns within the applicable return period mentioned on the product page, subject to our Return & Refund Policy.
Products must be:
• Unused
• In original packaging
• With invoice and accessories
10. When will I receive my refund?
Approved refunds are usually processed within 5–7 working days to the original payment method or bank account.
11. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, contact customer support immediately with:
• Order ID
• Product photos/videos
• Issue details
Our team will assist with replacement or refund as applicable.
12. Do you provide Cash on Delivery (COD)?
Yes, COD is available for selected products and serviceable locations.
13. Can vendors sell products on SRMN Marketplace?
Yes. Businesses and sellers can register as vendors and list their products on SRMN Marketplace.
Visit: Vendor Registration
14. How can I contact customer support?
You can contact our support team through:
🌐 Website: www.srmn.in
📧 Email: support@srmn.in
📞 Customer Support: Available through website contact section
15. Are product prices inclusive of GST?
Applicable GST is included or displayed separately based on the product category and invoice requirements.
16. Can I cancel my order?
Yes, orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.
17. Does SRMN Marketplace deliver across India?
Yes. We aim to deliver products across most serviceable pin codes in India.
18. Why should I shop from SRMN Marketplace?
SRMN Marketplace offers:
• Affordable pricing
• Genuine products
• Secure payments
• Reliable delivery
• Customer support assistance
• Wide product categories
Need More Help?
Visit: SRMN Marketplace Support
Thank you for choosing SRMN Marketplace — India’s growing trusted online shopping destination.